GaadiInfo delivers two kinds of products: digital products such as car service history reports and premium features, and physical products such as vehicle accessories. This policy explains the delivery timelines, tracking, and what happens if a delivery attempt fails, so you know exactly what to expect after payment.
Digital products — including car service history reports and premium features — are delivered electronically via email or in-app. Two delivery speeds apply:
The delivery clock starts the moment your payment is confirmed. If a digital product cannot be generated — for example, when no service history data exists for your vehicle — the refund provisions of the Refund Policy apply, and a full refund is processed for undeliverable reports.
GaadiInfo ships vehicle accessories across India through logistics partners. Key points to note:
Cancellation requests for physical products must be made within 24 hours of placing the order; if the product has not shipped, cancellation is processed immediately. After delivery, returns are accepted within 7 days for unused, undamaged products, with return shipping charges borne by the buyer. Refund timelines and non-refundable items are detailed in the Refund Policy.
Metro addresses typically sit at the faster end of the 5–10 business day window, while remote pin codes can take longer. If your order has not arrived within the estimated window, or your tracking has not updated for several days, contact the support team via Contact Us with your order ID — WhatsApp at +91 92176 48401 is the quickest channel. Support is available Monday to Saturday, 9 AM to 6 PM IST.
GaadiInfo is operated by Vehicore Technologies Private Limited, an independent private platform; all commercial terms including this policy are governed by the platform's Terms of Use.
Standard delivery is within 24 hours of payment confirmation, and express delivery is within 2 hours. Reports arrive electronically via email or in-app.
Physical accessories are delivered in an estimated 5 to 10 business days depending on location, shipped through GaadiInfo's logistics partners. Tracking details are sent by SMS and email once the order ships.
The logistics partner attempts delivery up to 3 times. If all attempts fail, the order is returned and a refund is processed minus the shipping charges.
Yes. Shipping charges are clearly displayed at checkout before payment, so the total you approve is the total you are charged.
Yes, cancellation requests made within 24 hours of ordering are honoured, and orders that have not yet shipped are cancelled immediately. After delivery, returns are accepted within 7 days for unused, undamaged items.