Need help with a challan payment, RC search, order or refund? The GaadiInfo support team is one message away. Reach us instantly on WhatsApp or email — we usually respond within a few hours during support hours, Monday to Saturday, 9 AM to 6 PM IST.
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GaadiInfo offers two direct support channels, both monitored by a real support team during business hours:
Support hours are Monday to Saturday, 9 AM to 6 PM IST. Messages received outside these hours are answered on the next working day. For refund-related queries, keep your transaction ID handy and review the Refund Policy first — most timelines and eligibility questions are answered there.
If you paid a challan through Challan Search and want to check its status, or if a payment failed after money was debited, contact us with your transaction ID, vehicle number and challan number. Refund claims for failed challan settlements should be raised within 48 hours of the transaction.
Vehicle details shown on GaadiInfo come from public government databases. If a record looks incorrect or outdated, we can explain the data source, though corrections to official records must be made at your RTO.
For delivery status, returns or issues with service history reports and accessories, share your order ID over WhatsApp or email.
GaadiInfo is operated by Vehicore Technologies Private Limited (CIN: U63119DL2026PTC464704, GSTIN: 07AAMCV0241R1ZT), registered at 5th Floor, Flat 101, AltF, NH-19 CRRI, Ishwar Nagar, Okhla, Tughlakabad, New Delhi – 110044. GaadiInfo is an independent private platform and is not affiliated with any government authority; to learn more about the company, visit our About Us page.
Including these details in your first message speeds up resolution significantly: your registered mobile number, vehicle registration number, order or transaction ID, and a short description of the issue. Screenshots of any error message also help our team diagnose payment or lookup problems faster.
WhatsApp is the fastest channel — message +91 92176 48401 and the team usually responds within a few hours during support hours. Email contact@gaadiinfo.com works well for queries that need documents or screenshots attached.
Support is available Monday to Saturday, 9 AM to 6 PM IST. Messages sent outside these hours, including Sundays, are answered on the next working day.
Contact support within 48 hours with your transaction ID, vehicle number and challan number. If the challan amount was debited but not settled with the government portal, it is refunded to your original payment method within 7 to 10 working days.
No. GaadiInfo displays data from public government databases like VAHAN and cannot edit official records. Corrections to RC details must be made at your registering RTO. Support can, however, explain what data source a record came from.
Yes, +91 92176 48401 works for calls and WhatsApp during support hours, Monday to Saturday, 9 AM to 6 PM IST. WhatsApp is recommended because you can share screenshots and order IDs in the same thread.