This policy applies to all paid services and products purchased through GaadiInfo — challan payment facilitation, car service history reports, premium features and accessories. It explains exactly which amounts are refundable, the timelines involved, and how to raise a refund request with the support team.
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GaadiInfo charges a flat Rs 199 Platform Service Fee (plus 18% GST of Rs 35.82) per challan payment transaction. This fee pays for challan lookup, payment processing and support — it is not a government fee, court fee or legal charge. The refund rules for challan transactions are:
Before paying a challan via Challan Search, the full fee breakdown is shown in the Order Summary, as described in the Terms of Use.
Car service history reports are digital products delivered electronically. Once a report has been generated and delivered, it is non-refundable. If a report cannot be generated because data is unavailable for your vehicle, a full refund is processed within 7 working days.
For physical products from the accessories store: cancellation requests must be made within 24 hours of ordering, and unshipped orders are cancelled immediately. Returns are accepted within 7 days of delivery for unused, undamaged products, with refunds processed within 7–10 working days after the return is received. Shipping charges are non-refundable.
If a transaction fails but the amount is debited, the payment gateway auto-refunds it within 5–7 working days; contact support with the transaction ID if it does not arrive. Any subscription services can be cancelled anytime from account settings, taking effect at the end of the current billing period with no prorated refunds.
Email contact@gaadiinfo.com with your order ID, transaction details and reason. Requests are reviewed within 48 hours, and approved refunds reach your original payment method within 7–10 working days. Non-refundable items include the Rs 199 service fee once a transaction is initiated, delivered digital reports, fully utilised services, products returned after 7 days or damaged, and bank or gateway charges. For anything unclear, reach the team via Contact Us.
The challan amount (the government fine) is refundable within 7 to 10 working days if it was debited but not settled with the government portal, or if the challan was already paid earlier. The Rs 199 GaadiInfo Platform Service Fee plus GST is non-refundable once the transaction is initiated.
Email contact@gaadiinfo.com within 48 hours of the failed transaction, including your transaction ID, vehicle number and challan number. Claims raised within this window are reviewed and approved refunds are processed within 7 to 10 working days.
Delivered reports are non-refundable since they are digital products. But if a report cannot be generated because data is unavailable for your vehicle, you receive a full refund within 7 working days.
You can cancel within 24 hours of ordering, and unshipped orders are cancelled immediately. Delivered products can be returned within 7 days if unused and undamaged; the refund is processed within 7 to 10 working days after the return is received. Shipping charges are not refunded.
Failed transactions are automatically refunded by the payment gateway within 5 to 7 working days. If the refund has not arrived by then, contact GaadiInfo support with the transaction ID.